Privacy Policy

Last updated: 24 August 2026

1. Who we are

Wild Honey is a healing practice operated by House of Origin Ltd, a company registered in England and Wales under company number 16533312.

Registered office: 15 Portman Square Flat 111, 15 Portman Square, London, England, W1H 6LL.

House of Origin Ltd is the data controller responsible for the personal information collected through Wild Honey.

Privacy enquiries and requests should be sent to: ofhouseoforigin@gmail.com.

2. Information we collect

We may collect:

  • Your name, email address, telephone number and contact preferences.

  • The service you are interested in.

  • Appointment details, availability and attendance history.

  • Information you provide through enquiry, intake or consent forms.

  • Relevant communications through email and WhatsApp.

  • Payment and transaction information.

  • Session notes and records relevant to the service provided.

  • Complaints, feedback and correspondence.

  • Technical information collected through the website, including device, browser, cookie and analytics information.

We do not receive or retain full card details when payment is processed by PayPal or another payment provider.

3. Sensitive information

Because of the nature of Wild Honey’s work, you may choose to provide information concerning your physical or mental health, spiritual or philosophical beliefs, sexual wellbeing, sex life or sexual orientation. Some of this is special-category data under UK data-protection law.

We only ask for information that is reasonably necessary to assess your enquiry, deliver the agreed service, maintain appropriate records, manage safety and consent, or respond to a complaint or legal claim.

Where required, we process special-category data with your explicit consent. We may also retain information where necessary to establish, exercise or defend legal claims.

You may withdraw consent to optional processing at any time. Withdrawal does not invalidate processing that has already occurred and may not require the deletion of records that must be retained for legal, insurance or safeguarding reasons. If essential information can no longer be processed, we may be unable to continue providing the service.

4. Why we use your information

We use personal information to:

  • Respond to enquiries and assess whether a service is appropriate.

  • Arrange and provide sessions, programmes, mentorship and commissioned work.

  • Communicate about appointments, payments and service delivery.

  • Provide agreed between-session WhatsApp support.

  • Maintain appropriate client and consent records.

  • Process payments and manage accounts.

  • Protect clients, the practitioner and the public.

  • Respond to complaints, disputes or insurance matters.

  • Meet legal, tax, accounting and regulatory obligations.

  • Maintain and improve the website and services.

  • Send marketing only where separate permission has been given.

Our usual lawful bases are:

  • Contract, where processing is necessary to take steps at your request or provide an agreed service.

  • Legal obligation, where records must be retained or disclosed by law.

  • Legitimate interests, including administration, service improvement, security, record-keeping and the management or defence of complaints and legal claims.

  • Consent, including explicit consent where required for sensitive information.

5. How information is collected and stored

Information may be collected through:

  • Squarespace website forms.

  • Email and Gmail.

  • WhatsApp.

  • PayPal, direct debit or bank transfer.

  • Online video sessions.

  • In-person sessions at Charterhouse Clinic.

  • Information you provide directly during the working relationship.

Squarespace may retain form submissions within its Contacts and Form Submitters systems, as well as sending submissions to the connected email account.

We do not audio- or video-record sessions.

6. Who receives information

We do not sell personal information.

Information may be processed by or shared with:

  • Squarespace, which hosts the website and processes form submissions.

  • Google, including Gmail, for email and record storage.

  • Meta/WhatsApp for communications you choose to conduct through WhatsApp.

  • PayPal, direct-debit providers and banks for payment processing.

  • Charterhouse Clinic where reasonably necessary for an in-person appointment or premises matter.

  • Accountants, legal advisers, insurers and professional advisers where necessary.

  • Regulators, courts, law-enforcement bodies or safeguarding authorities where disclosure is legally required or necessary to address a serious risk.

Only the information reasonably necessary for the relevant purpose will be disclosed.

Some providers may process information outside the United Kingdom. Where this occurs, we rely on the safeguards used by those providers and applicable data-protection arrangements.

7. Confidentiality

Client information is treated as confidential. Confidentiality may be limited where:

  • You give permission for disclosure.

  • Disclosure is required by law, court order or regulatory obligation.

  • There is a reasonable belief of a serious and immediate risk of harm.

  • A safeguarding concern involves an adult at risk.

  • Information must be provided confidentially to an insurer or legal adviser to manage a complaint or claim.

Information will not be used in a testimonial, case study or public story without separate, express permission.

8. Retention

Unless a longer period is required by law, insurance or an active dispute:

  • Unsuccessful or uncontinued enquiries are normally retained for up to 12 months.

  • Client forms, consent records, relevant communications and service notes are normally retained for seven years after the last service.

  • Financial and transaction records are retained for the legally required accounting and tax period.

  • Complaint, incident and legal-claim records may be retained for seven years after closure, or longer where reasonably required.

  • Marketing information is retained until consent is withdrawn or the information is no longer required.

Retention periods will be reviewed if the insurer requires a different period.

9. Security

Reasonable organisational and technical measures are used to protect information, including password-protected accounts, access restrictions and two-step verification where available.

Email and WhatsApp should not be treated as completely risk-free. Clients should avoid sending unnecessary medical, financial or highly intimate information through WhatsApp.

10. Your rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your personal information.

  • Correct inaccurate or incomplete information.

  • Ask for information to be erased.

  • Ask for processing to be restricted.

  • Object to certain processing.

  • Receive certain information in a portable format.

  • Withdraw consent.

  • Complain about how information is handled.

Some rights are subject to legal exceptions. For example, records may need to be retained for legal or insurance claims even after an erasure request.

Requests should be sent to ofhouseoforigin@gmail.com. Identity may need to be verified before information is released.

You may also complain to the Information Commissioner’s Office at ico.org.uk.

11. Cookies and website analytics

The website may use essential cookies required for Squarespace to operate and, where enabled, analytics cookies that help us understand website use.

Non-essential cookies should only be activated in accordance with the choices offered through the website’s cookie banner.

12. Changes to this policy

This policy may be updated when the services, providers, legal requirements or data-processing arrangements change. The current version will be published on the Wild Honey website.